Visitor Services Associate

The Clark is seeking a year-round, full-time Visitor Services Associate who is a gregarious, enthusiastic, and outgoing individual.
 
The Visitor Services Associate loves to share knowledge and takes pride in serving and delighting Clark visitors. The Visitor Services Associate is a front-line ambassador for the Clark, welcoming visitors and handling admissions, membership, retail, and box office sales, and providing a variety of administrative support functions including visitor and telephone reception.  Other duties in support of the Clark’s events and activities will be greatly enhanced by a flexible attitude and desire to make contributions to the success of team projects.  The Visitor Services Associate is cheerful, poised, and outgoing with strong interpersonal and communication skills.  This position includes weekend shifts.
 
Essential Functions:
  • Expedite the daily functions of the admissions and receptions desks, including managing brochures, stickers, admissions, and front desk supplies inventories.
  • Manage work assignments for summer crew, as directed.
  • Maintain/organize the back-of-house storage areas and resources.
  • Provide support for the Information Desk volunteers.
  • Provide telephone reception and assistance including staff connections, programs and events information, and ticket sales. Maintain telephone call log.  
  • Assist with Institute-wide department projects as needed.
  • Assist in training and supervising part-time staff to introduce and instill within them each of these essential functions. Also, assist in scheduling part-time workers and review and sign off on their timecards.
  • Quickly and effectively troubleshoot any breakdowns in systems, staffing, and/or visitor concerns.
  • Oversee and assist in management of various outdoor parking lots around the Clark’s campus, including directing traffic, maintaining efficiency within each lot, and making on-the-fly decisions, especially during our busy Summer season.
 
Qualifications:
  • Proficiency with all front-line admission and membership software and systems; familiarity with the front-line financial functions; and ability to promote admission, membership, and marketing partnerships.
  • Ability to work well independently and within a team, using a keen eye for detail, excellent problem-solving abilities, commitment to superior customer service, and demonstrate a high level of discretion and confidentiality.
  • Must have a valid driver’s license and be able to operate golf carts and accessible shuttle.
 
Workplace Requirement:
  • Moderate physical exertion required, including the ability to work standing for between four and eight hours a day in all weather conditions and the ability to lift up to 30 pounds occasionally.
 
Application Process:
 
Candidates should submit a cover letter, resume, and the names of three professional references via e-mail to [email protected] with the subject line Visitor Services Associate_[last name]. Candidates will be contacted if the Clark would like to move forward with an interview.
 
Employment at the Clark is contingent on the verification of background information submitted by the applicant.
 

 
The Clark is an equal opportunity employer.